Secretly Shopped

Recently we found out the company we work for was starting to employ secret shoppers to grade our performances.  How did we find out you ask?  I got shopped that's how. Of course it was during our busiest time, the lobster fest we had for Lent, and I assume I was fairly busy.  I know that I was because I did not do our patented steak tray presentation, or offer to joint the platinum club.  However, despite my fails on that part, I was graded highly for my service and pleasant demeanor.  I was actually worried about missing those two points, but I was given some high praise by the management team during our server meeting on Saturday, so I will take that as a win!